I shop at Myer occasionally, but my last couple of trips there have really made me wonder why I bother...
One day I was inspired to go to the Myer cosmetics department. And proceeded to spend a bit too much on my new discovery - Bloom makeup. I went over to the Bloom section, picked out the things I wanted and then went to find somewhere to pay for them. I spent the next 10 minutes (and I'm not exaggerating) standing at various cash registers, trying to make eye contact with staff members and eventually went to the nearest brand-name counter and said, "I just want to pay for these; can you help me?!" - although the silly cow had seen me standing there; she was looking rather bored at her counter and avoided making eye contact with me. Anyway.
The time before that, I took my sunglasses in to be fixed, as I had bought them at Myer. I waited 20 minutes to be served. The lady who eventually served me - and I don't blame her at all; in fact, she is the mother of a girl I was friends with at primary school, has worked at Myer for 25 years and was leaving that week because she was so sick of the way she was treated - was the sole person working in three sections: jewellery, handbags and sunglasses. This was during a sale. She was, of course, racing around like a chook missing a certain part of its anatomy. I asked her if it was always like that or if they were under-staffed that day. Nope, it's always like that, she told me.
Myer seems to think they have a focus on customer service.
Really?
I don't think that's coming across and I'm not even a demanding customer. I don't want them to serve me as soon as I walk through the doors. I don't expect personal service. I just want someone to take my money.
Interestingly, they seem to be growing. One would assume the growth is despite this seeming lack of service, not because of it. I wonder why. Oh, hang on, maybe it's because people like me keep shopping there, rather than 'boycotting' it and demanding a better level of service.
3 comments:
Totally agree. It's the same at David Jones. There is never anyone at the counter when you need them! It's like they all disappear into their rabbit holes or something.
No matter how many times I swear off shopping there, I will keep going back.
I am with you megan I stopped shopping at Myer about 10 years ago when they thought side stacks were a great idea, they did not think about the pram I was trying to get around their store and the lack of customer service it was bad back then.
Tan
I hate hearing about bad customer service, having worked in it myself!
I worked in the toy section of Myer Melbourne a few years ago over Christmas, and even with how busy it was, I don't recall ever ignoring a customer. It's just so rude! I can't stand when I see other people do it, I always want to say something to them...
Now, taking naps in the storage area when I've told a customer I'm checking some stock for them, that's a different story... ;)
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